FAQ

Frequently Asked Questions (FAQ)

1. What is the Tai Chi Pestle Needle Tool used for?

Our Tai Chi Pestle Needle Tool is a natural wellness tool based on Traditional Chinese Medicine (TCM). It is designed to stimulate meridian points, promote energy circulation (Qi), and support relaxation and better sleep. It is safe for home self-care use and can be incorporated into your daily wellness routine.

2. Is this product approved for international shipping?

Yes, Our products are shipped from our Hong Kong fulfillment center or partner warehouses in Shenzhen, China. All orders are processed within 1-2 business days.

✅ Shipping Carrier

We ship from our fulfillment center in Hong Kong SAR or China Mainland.  
Orders are processed and delivered using **YunExpress** and its trusted logistics partners in your region.  
For example：For customers in the United States, **final delivery is typically handled by USPS or similar local carriers.

3. How long does delivery take?

Estimated Delivery Time & Shipping Fees

Such as:

  • United States

    • Free Shipping: 14–20 Business Days — FREE

    • Standard Shipping: 8–10 Business Days — $12.99

  • United Kingdom、France、Germany

    • Free Shipping: 12–16 Business Days — FREE

    • Standard Shipping: 8–10 Business Days — $12.99

  • Canada

    • Free Shipping: 14–20 Business Days — FREE

    • Standard Shipping: 12–14 Business Days — $12.99

  • For most countries

    • Free Shipping: 14–20 Business Days — FREE

    • Standard Shipping: 8–10 Business Days — $12.99

Note: Delivery time may vary slightly due to customs clearance or peak shipping seasons. We appreciate your understanding and patience.

4. Do you offer free shipping?

Free Shipping (14-20 Business Days) – No Extra Cost

Standard Shipping (8-10 Business Days) – Additional Shipping Fee: $12.99

For details, please refer to the checkout page.

5. What is your return and refund policy?

Tai Chi Pestle Needle Massage Tools: Returns and exchanges are only accepted for quality-related issues. If the product is damaged or defective upon arrival, we will provide a free replacement. Otherwise, returns and exchanges are not accepted for reasons such as personal preference.

📌How to Request a Replacement (for quality issues only):

1️⃣ Contact Us at xin.corrine@outlook.com within 14 days of receiving your order.

2️⃣ Provide your order number and photos/videos showing the product defect.

3️⃣ Our team will review your request and, if eligible, arrange a free replacement.

NOTES:

●If the return is due to product quality issues, you will not be responsible for return shipping costs or handling fees.

●Our customer service team will provide the return address via email after your return request is approved.

●In cases of quality-related returns, we cover all return shipping and processing costs.

●Once your return request is confirmed and the product is received (if required), we will:

  ●Process your refund within 14 business days

  ●Refund the full purchase amount to your original payment method

🚀 Ensuring Quality & Customer Satisfaction: We are committed to providing high-quality products and excellent service. If you have any concerns, feel free to reach out to our customer support team.

For detailed information, please refer to our Returns & Refund Policy page. If you have any questions or concerns, our customer service team is here to help—please contact us via email：xin.corrine@outlook.com.

6. Is the Pestle Needle Tool safe to use?

Yes. Unlike acupuncture, Tai Chi Pestle Needle massage does not involve skin penetration. Instead, it uses light external stimulation to target acupoints, making it a safe, non-invasive tool for self-care and relaxation.

This product is not a medical device. It is designed exclusively for relaxation and wellness purposes. It does not diagnose, treat, cure, or prevent any medical condition. If you have specific health concerns, please consult a professional before use.

8. Where is your business located?

Our operational warehouse is located in Hong Kong: Room 511, 5/F, Ming Sang Industrial Building, 19–21 Hing Yip Street, Kwun Tong, Hong Kong
We also cooperate with third-party logistics providers for international fulfillment.

9. How can I contact customer service?

You can reach us via our Contact page, or by emailing xin.corrine@outlook.com. We aim to respond within 24–48 business hours.